Terms & Conditions

These terms and conditions (Website Terms) are between you and Pharmadeal Pharmacy (we, our or us) and govern your use of our website located at (Website). By accessing and using this Website you agree to be bound by and abide by these Website Terms.

Purpose of this Website

The purpose of this Website is to provide information about our pharmacy services and an online store where you can order certain products from us.

Information on this Website

All information set out on our Website (Information), including information relating to products, medical and health conditions and treatments is provided for general information purposes only.

The Information is not medical advice, nor is it a substitute for medical advice, diagnosis or treatment. It should not be considered complete, nor should it be relied on to suggest a course of treatment for a particular individual. You must always seek advice from your qualified health practitioner before starting any medical treatment, continuing with medical treatment or discontinuing medical treatment, and with any questions you may have regarding any medical condition.

You must never disregard medical advice, nor delay in seeking it, because of Information you have read on the site. It is always your responsibility to seek proper medical advice as to the suitability (or otherwise) of any product having regard to your individual circumstances.

We make no warranty about the accuracy, completeness, reliability or timeliness of the Information. You must not rely on the Information, including when deciding whether to seek treatment for an actual or perceived medical or health matter. You are solely responsible for the consequences of your use of any Information or product, including any decision to act or not act on the basis of the Information.

The Website may be accessed from outside Australia. We make no representation that the Information or Website complies with the laws (including intellectual property laws) of any country outside Australia. If you access the Website from outside Australia, you do so at your own risk and you are responsible for ensuring compliance with all laws in the place where you are located.

Ownership of Content

Unless otherwise indicated, we own the copyright and all other intellectual property rights in the text, graphics, videos, information, designs, data and other content (Content) on this Website. While you may browse or print the Content for non-commercial, personal use, you must obtain our prior written permission if you would like to use, copy or reproduce any part of this Website for any other purpose. All trademarks appearing on this Website belong to their respective owners.

Your account obligations

In consideration of your use of the site, you agree to:

a)      Provide true, accurate, current and complete information about  yourself in the user account form; and

b)      Maintain and promptly update your personal information to keep it true, accurate, current and complete

If you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the site.

You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. Pharmadeal store this information on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our site and services to you, to administer our site and to notify you of products and special offers which may be of interest to you.


We accept all major credit cards including Visa and MasterCard. There is no surcharge for Visa and MasterCard transactions with Pharmadeal.

Please be aware that all transactions are carried out in Australian Dollars only.

Minimum and maximum order value

Please note that a minimum value of AUD $10.00 applies to all Online Shop orders. The maximum order value is AUD $2,000.

Pharmadeal reserves the right to monitor and limit the purchase amounts of products at its sole discretion. Pharmadeal reserves its right to restrict sales to a non-commercial level at its sole discretion.

International Orders and Liability

Pharmadeal monitors all international orders and inspects all packages leaving our distribution centres to ensure all items ordered by customers are included in each order and that each order is safely packaged for international shipping.

Pharmadeal has no control over international customers or international postal operations and as such takes no responsibility for damaged items or items claimed to be missing. Pharadeal will not refund any international orders where such claims are made. 

 Pharmadeal is not responsible for the loss of any orders due to untraceable consignment numbers.

Pharmadeal is not liable for any cost that may be incurred due to customs tax or delivery tax.

Pharmadeal holds no responsibility for the order being delivered within a certain timeframe.

Paramadeal cannot guarantee the quality of any consumable products due to extended shipping times and weather and holds no liability on replacing/refunding items.

Pharmadeal holds no liability for orders that are detained by any countries customs, this is the responsibility of the customer.

Product Description and Colours

We have done our best to display as accurately as possible the description and colour of the products shown on our website. Product packaging is subject to change by our suppliers and while we endeavor to keep our product images up to date, some of our product images may not reflect the most current package design. Mere change of packaging will not render Pharmadeal liable for a refund. Pharmadeal relies on product information provided to us by our suppliers and because the product colours you see on our website will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate. Product weights used for product descriptions on the website refer to the net weight of products only and do not include the weight of any other components such as packaging.

Correction of Errors and Inaccuracies

Whilst we make every reasonable effort to present accurate information on our website, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product, pricing and availability. If you are not fully satisfied with your purchaser please see our returns policy for details on how to obtain a refund.

Goods and services tax

All prices are inclusive of Australian Goods and Services Tax (GST) where applicable. Tax invoice will be provided with each purchase you made

Links to other websites

This Website may contain links to third party sites (Links) over which we have no control. These Website Terms do not apply to third party sites and you should review the terms and conditions of the applicable website before using that website.

We make no representations or warranties as to, and we are not responsible for, the accuracy or any other aspect of the information on any linked third party website. The inclusion of a Link does not imply our endorsement, recommendation or support of the applicable website or any information, opinions, goods or services referred to on it.

Links are provided for your convenience only. You acknowledge and agree that any access to and use of linked third party websites is at your own risk and that we are not responsible for any losses suffered by you or anyone else in connection with any Link.

Privacy Policy

Your use of this Website is governed by our Privacy Policy

Non-excludable Obligations

To the extent that you acquire goods or services from us as a 'consumer' (as that term is defined in section 3 of the Competition and Consumer Act 2010 (Cth)), you may have certain rights and remedies (including, without limitation, consumer guarantee rights) that cannot be excluded, restricted or modified by agreement. Nothing in these Website Terms operate to exclude, restrict or modify the application of any implied condition or warranty, provision, the exercise of any right or remedy, or the imposition of any liability, implied or conferred the Australian Consumer Law (as set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other statute where to do so would contravene that statute or cause any term of this agreement to be void (Non-excludable Obligations). Except in relation to Non-excludable Obligations, all conditions, warranties, guarantees, rights, remedies, liabilities or other terms that may be implied or conferred by statute, custom or the general law that impose any liability or obligation on us are expressly excluded under these Website Terms.


Your use of, and reliance on, this Website (including all Content) is entirely at your own risk.

We make no representation or warranty of any kind, express or implied as to the operation of this website or the information, content, materials or products included on this website. You expressly agree that your use of this website is at your own risk.

To the extent permissible by applicable law, we disclaim all warranties express or implied.  We do not warrant that our website, its servers, or email sent from us are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this website including but not limited to direct, indirect, incidental, and punitive, loss of use, loss of data, loss of business or profits and consequential damages.

Except in relation to Non-excludable Obligations, and except as set out in the Store terms , we have no liability whatsoever to you (including because of our negligence) for any type of direct or indirect loss incurred by you or anyone else under or in connection with this Website (including any Content), however incurred, including (without limitation) any loss of profits, loss of revenue, loss of goodwill, loss of customers, loss of or damage to reputation, loss of capital, downtime costs, loss under or in relation to any other contract, loss of data, loss of use of data or any direct, indirect, economic, special or consequential loss, harm, damage, cost or expense (including legal fees).

Changes to Website Terms

We may change these Website Terms at any time without notice to you. You agree to be bound by the changed terms if you use this Website after the terms have changed.

Order Processing & Dispatch Time frame

Your order will be dispatched after a minimum processing time of 2 to 3 business days.

Governing law

These Website Terms are governed by the law of the State of Victoria, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.


We are pleased to offer our customers their choice of a refund or replacement of an item that purchased from us

  • Is not of an acceptable quality; OR
  • Is not fit for the intended purpose; OR
  • Does not match description given OR
  • Damaged/unusable during transportation
  • Returned within 14 days of purchase with the original receipt or other proof of purchase

If you request a refund, the purchase price will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets the above mentioned acceptable conditions.

Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.

We appreciate that refunds or exchanges be made from pharmadeal (online/shop purchase) where the original purchase was made. We do regret that we cannot provide a refund(s) if you simply change your mind.

Note: In the interests of public health and safety, outside of your statutory rights, we are unable to provide a refund or exchange on any medications, vitamins, baby formula or therapeutic products.

For customers whose shipments return due to non-availability at recorded address, the following applies:

A. For Orders below $50 - Refund will be processed for the items, but the shipping charge will not be refunded.

B. For Orders above $50 - We offer free shipping for these orders, but if the shipment returns due to above reason, refund will be processed deducting $9 shipping charge.


Regulations require Pharmadeal to release prescription orders only once a staff member has received the full prescription paperwork. In the set up of an initial online prescription order, the process can take a few days. The prescription paperwork will then need to be sent to a Pharmadeal branch location where we will dispense the prescription. Details of the location will be provided in the guideline. Once we hold your prescription paperwork, we can then process your prescriptions as you order them and dispatch the same day provided the order is placed before 2 pm. Any orders after 2pm, will be dispatched on the next business day. We can also provide repeat reminders if you so choose, as well as new prescription reminders as per your requirements.